HOUSE OF PIES PRIVACY POLICY
House of Pies recognizes the importance of protecting your privacy. This is our Privacy Policy, and it outlines how we collect and manage your Personal Information.
We respect your rights to privacy and manage your Personal Information in accordance with applicable privacy laws. For more information on privacy laws, visit https://www.commerce.gov/opog/privacy/privacy-laws-policies-and-guidance
House of Pies is a restaurant and bakery business offering a variety of breakfast, lunch, dinner, pies, baked goods, and other related food products. In this policy, "House of Pies Management" refers to IMI Enterprises and its affiliated entities. "House of Pies Locations" refers to each independently owned and operated House of Pies restaurant franchise. References to "we," "us," or "our" include both House of Pies Management and House of Pies Locations.
Our handling of your Personal Information depends on how you interact with us (for example, whether you are a customer, loyalty program member, business partner, job applicant, or franchisee).
HOUSE OF PIES LOCATIONS We operate a franchise network of independently owned House of Pies Locations. If you purchase products from a House of Pies Location (identified by company name and business registration number on your receipt), then this Privacy Policy applies to the collection of Personal Information in that transaction. Your Personal Information may be jointly held by House of Pies Management and the respective House of Pies Location.
WHAT IS YOUR PERSONAL INFORMATION? "Personal Information" refers to any information or opinion that can reasonably identify an individual. This includes information that can be used to personally identify you.
WHAT PERSONAL INFORMATION DO WE COLLECT AND HOLD? Depending on your interactions with us, we may collect the following types of Personal Information:
Identification details: Name, residential address, and date of birth.
Contact details: Telephone number, mailing address, delivery address, and email address.
Loyalty Program information: Name, email address, phone number, purchase history, and use of rewards.
Purchase and service details: Information about products and services you have purchased from us.
Business partner details: If you are a supplier or vendor, your role within your business and contact information.
Feedback: Information you provide via inquiries, our website, surveys, or social media.
We only collect the Personal Information necessary to provide our services and conduct our business operations.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION? We collect your Personal Information directly from you unless it is unreasonable or impractical to do so. This may occur:
-Through our website when you place an order or sign up for promotions.
-During conversations or communications with our staff.
-When you complete an order, reservation, or loyalty program registration.
-When you participate in surveys, contests, or promotions hosted by House of Pies.
-When you interact with us on social media platforms.
-When you apply for employment with House of Pies.
-When you provide goods or services to us as a business partner.
COOKIES AND WEB TRACKING Our website may use cookies and similar technologies to enhance user experience and collect analytics. You may set your browser to refuse cookies, but doing so may limit your access to certain website features.
FOR WHAT PURPOSES DO WE HANDLE YOUR PERSONAL INFORMATION? House of Pies handles your Personal Information to:
-Process transactions, including purchases and deliveries.
-Administer our loyalty program and provide member benefits.
-Communicate with you regarding promotions, updates, or services.
-Improve our business operations, marketing, and customer experience.
-Conduct surveys, contests, and promotional activities.
-Prevent fraud and comply with legal obligations.
-We may also use your information for purposes required or authorized by law, with your consent.
DISCLOSURE OF PERSONAL INFORMATION We may disclose your Personal Information to:
Service providers: Technology providers, payment processors, delivery services, and marketing agencies.
Business partners: Third-party marketing agencies, social media platforms, and promotional partners.
Law enforcement and regulatory bodies: When required by law.
New business owners: If we sell or transfer our business, your information may be shared with new owners as part of that process.
House of Pies Management may disclose your Personal Information to:
-House of Pies Locations to facilitate your transactions or loyalty program membership.
-Our corporate affiliates for business administration and support.
House of Pies Locations may disclose your Personal Information to:
-House of Pies Management for service improvements, loyalty program administration, and IT support.
DIRECT MARKETING MATERIALS We may send you direct marketing communications about our products, services, and promotions. These communications may be sent via mail, SMS, social media, or email. You can opt out of receiving these communications at any time by using the unsubscribe link provided.
Even if you opt out of marketing, we may still communicate with you regarding transactions, receipts, or legal obligations.
ACCESS AND CORRECTION You may request access to your Personal Information at any time by contacting us. If you believe the information we hold is incorrect or incomplete, you may request that we amend it. We will consider all requests and provide a response in accordance with applicable privacy laws.
THIRD-PARTY WEBSITES Our website may contain links to third-party websites. We are not responsible for their content or how they handle your Personal Information.
SECURITY We take reasonable measures to protect your Personal Information from loss, misuse, unauthorized access, or disclosure. These measures include:
-Password-protected databases and secure servers.
-Data encryption and firewall protections.
-Secure payment processing and fraud prevention.
However, no security system is foolproof, and we cannot guarantee the absolute security of your Personal Information.
COMPLAINTS OR QUESTIONS If you have any questions about this policy, concerns about your privacy, or wish to make a complaint, please contact our Privacy Officer:
Privacy Officer Contact Details: House of Pies Email: info@houseofpies.com
All complaints will be handled fairly and promptly. If you are not satisfied with our response, you may contact the government body officials from https://www.commerce.gov/opog/privacy/privacy-laws-policies-and-guidance
CHANGES TO THIS PRIVACY POLICY House of Pies may update this Privacy Policy from time to time. We will post changes on our website and notify you of material changes where required.
This policy was last updated in February 2025.
